80% of Support Tickets Are Repetitive… Here’s the Fix
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YouTubeTechDogs
80% of Support Tickets Are Repetitive… Here’s the Fix
Most organizations are solving the wrong problem in IT support. Support inefficiencies are costing more than you think. It’s not about resolving tickets faster. It’s about reducing the need for tickets altogether. Nearly 80% of support incidents are repetitive—the same issues, raised by different users, over and over again. As Hari ...
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