A few years ago, an experimental McDonald’s drive-thru system became convinced that two customers needed an almost ceremonial quantity of chicken McNuggets. As a video of the exchange showed, the ...

Chick-fil-A CEO Andrew Cathy said the restaurant chain will not use artificial intelligence to take drive-thru orders. The decision puts Chick-fil-A at odds with rivals like McDonald's and Wendy's ...

Chick-fil-A is bucking a growing fast-food industry trend, with CEO Andrew Cathy saying the chicken chain does not plan to use artificial intelligence to take customers' drive-thru orders. While Chick ...

A popular coffee chain beat out other fast food establishments for the highest ranking drive-thru experience. In Intouch Insight's 26th annual Drive-Thru Study published on Oct. 1, Starbucks ranked ...

Imagine pulling into a McDonald’s drive-thru and placing your order with an artificial intelligence system that understands you in English or Spanish. Behind the scenes, AI is also helping employees ...

McDonald's AI drive-thru assistant Archy, built with Google, claims 90% accuracy with a broader U.S. rollout planned for 2027.

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Customers at McDonald’s, which has plenty of locations across Palm Beach County, may soon see more than burgers, fries and other menu items on the screens they use to order. The fast-food giant said ...

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McDonald’s customers may soon see more than burgers, fries and other menu items on the screens they use to order. The fast-food giant said during the company’s Investor Day presentation Sept. 23 that ...