The insurance brokerage service provider automates 70% of claimant calls using the AI company Liberate's Aria assistant.

Cyber risk is no longer just a technology problem, it is a business problem, a governance problem and a strategic risk.

AXA's latest report urges insurers to play a greater role in protecting against emerging AI and climate risks.

George Esposito, CEO of Zinnia, sees integration, rather than standalone AI tools, as the next major opportunity for ...

AI can provide value to the insurance industry only if organizations maintain visibility into AI agent actions.

Monica Caldas, the company's CIO, offers a deep dive into the transformation that combined business units to apply AI to ...

While cyber claims are stable and there is no elevated risk from agentic AI currently, that is likely to change, according to Coalition's How AI Impacts Cyber Risk.

Liberty Mutual and other insurance companies have strict rules about AI governance and control. Scale comes only after that ...

Data integrity, bias, inaccurate outputs, and overreliance on AI can create patient safety and professional liability concerns.

The company's agents are constantly evaluated to find areas to improve and skills to add. One agent, Clara, handles 81% of ...

Insurance companies need to rethink the end-to-end underwriting process rather than automate the workflows already in place.

When all sides of the healthcare dispute process have AI, trust will become the differentiator. Proper governance processes ...