Marc Sollars is chief evangelist and a Company Director at Teneo, a specialist integrator of next-generation network, storage, and security technologies. In his role as CTO, Marc exhibits a passion ...

With nearly 20 years in telecom, Steve has managed products, partners, and product marketing activities around the globe. He joined XO in 2010 to launch its international product offerings and in 2012 ...

Agentic AI is the standard-bearer for digital labor – autonomous AI agents that perform tasks for knowledge workers so organizations could do more with fewer people. Built using large language models ...

Welcome to No Jitter’s Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. In ...

Agentic AI deployment is only going to be as effective as the foundational state of the enterprise data infrastructure underpinning it. The articles below address some of the most critical technical ...

The air in Silicon Valley — and frankly, in every major tech hub globally — is thick with panic and anticipation. We are witnessing what many are calling the SaaS-pocalypse — a market correction ...

AI-powered receptionists have become the poster child for digital labor. “In Q4, we signed a nearly 7-figure ARR deal with a leading U.S. retailer leveraging ZVA to handle inbound calls across more ...

Claudeforce runs on top of Salesforce “via our new AIforce UI harness…. Here, the UI is the AI — allowing you to build custom apps dynamically and answer any enterprise question,” said Benioff in the ...

Contact center agent churn has traditionally been high. “Attrition in the US right now is about 30% on average, and that’s been pretty standard for the past seven or eight years,” said Steve Morrell, ...

“AI optimization engines can crunch through a variety of factors, such as target service levels, agent skills, and individual preferences, to create the best-case scenarios for any given day within a ...

Snowflake’s acquisition of Natoma is the cloud data provider’s push into agentic enterprise and a broader platform strategy. Snowflake acquired Observe in May and Select Star to in January. The Natoma ...

Forrester highlighted several differences between those in agentic chaos and agentic order. A key differentiator between these cohorts involved prioritizing centralized control of APIs and MCP into a ...